Refund Policy Last updated: June 15, 2026 1. Return Eligibility You have 14 days from the date of delivery to request a return for unused, unopened items in their original packaging. We cannot accept returns on personalized products, perishable goods or items marked as final sale.2. Return Process To initiate a return, please contact our support team at support@outlook.com with your order number and photos of the item. Once your return request is approved, we will provide you with a shipping label and return instructions. Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item received, defective product).3. Refund Timeline & Method Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be credited to your original payment method; please note it may take 7-10 additional business days for your bank to reflect the refund.4. Exchanges We only replace items that are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at support@outlook.com with your order details and photos of the issue. 5. Non-Refundable Items Sale items, digital products and gift cards are non-refundable. Shipping fees paid at checkout are also non-refundable unless the return is due to our error.